Legal
Refund and Cancellation Policy
Last updated: September 2026
How to cancel a StrokePath membership, and when a refund applies.
Cancelling
- You can cancel at any time. There is no lock-in period, no notice period and no cancellation fee.
- Cancelling stops all future billing immediately.
- Your membership stays active until the end of the period you have already paid for, and then reverts to the free tier. You do not lose access the moment you cancel.
- To cancel, email info@mystrokepath.com.
Your first payment
If StrokePath turns out not to be right for you, tell us within 7 days of your first payment and we will refund it in full. You do not need to give a reason.
This applies to the first payment on a new membership. It is a commitment we make on top of whatever rights you have in law, not a replacement for them.
Ongoing monthly payments
- Monthly fees pay for access during that month. Once a month has started, that month is non-refundable.
- We do not give part-month refunds. If you cancel mid-month you keep access until the month you paid for ends.
The free tier
The free tier costs nothing, so there is nothing to refund. You can stop using it whenever you like, and you can ask us to delete your account at any time.
Memberships activated with a partner code
Where a membership was activated with a referral code from a partner organisation, the same cancellation and refund terms apply to whatever you paid. Where a partner or a fund covered the cost rather than you, there is nothing for us to refund to you, and we will tell you who to speak to.
Billing errors
If you are charged the wrong amount, charged twice, or charged after cancelling because of an error on our side, we refund the incorrect amount in full. Tell us and we will fix it without argument.
How to request a refund
Email info@mystrokepath.com with the name on the account, the date of the payment, and what you would like us to do. We respond within 2 to 3 business days. If we cannot approve a request, we will tell you why rather than simply declining it.
How refunds are paid
Approved refunds go back to the original payment method through Paystack, normally within 7 to 10 business days of approval. The exact timing after that depends on your bank.
All amounts are refunded in South African Rand (ZAR), the currency they were charged in.
Your rights in law
Nothing in this policy limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other South African law that cannot lawfully be excluded. Where the law gives you more than this policy does, the law applies.